SERVICE AND PARTS
FOR AUTOMATION
24/7 Service and Parts Technical Support
Call or email us to request service or parts.
Monday — Friday 7 a.m. — 4 p.m. CT | 800-541-5070 ext.2
After hours — 847-520-2252
Warranty requests take top service priority and are addressed promptly and efficiently, with minimal disruption to your operations.
MEET CHUCK
Looking for service, parts, and maintenance for automation?
Rest assured, the same expert team that installed your automation integrations is also ready to support your automation maintenance and parts needs. Wes-Tech’s highly trained team of engineers and builders, with years of experience, offer a wide range of services to ensure you get the most out of your machines. Our customers are highly satisfied with our quick response times, troubleshooting know-how, and conscientious efforts to minimize downtime.
KEEPING YOUR SYSTEMS UP AND RUNNING
Our 24/7 expert support services help avoid costly downtime
FIELD SERVICE AND MAINTENANCE
Wes-Tech’s engineers and skilled trade workers (both mechanical and electrical) have years of experience working on service issues. We travel to customer locations for both scheduled maintenance and unplanned downtime. Regular maintenance helps to avoid future problems. In instances of unplanned downtime, our presence on-site is a valuable extension of our customers’ teams, working together to regain full functionality as soon as possible.
APPLICATION AND MODIFICATION SUPPORT
Product changes can necessitate modifications in automation integrations. When this happens, Wes-Tech can modify existing systems to fit a manufacturer’s new needs, drawing on forward-thinking concepts to enhance scalability and reusability. Our application engineers are also ready to help our customers assess their factory readiness for additional automation.
SPARE
PARTS
Wes-Tech ensures that our Tech-Trak customers are always prepared, with a comprehensive inventory of spare parts readily available for their Tech-Trak systems. Our well-equipped warehouse and on-site CNC and fabrication facility allow us to rapidly deliver parts, even on short notice. We provide ongoing support by supplying parts for routine maintenance and wear and tear of the automation systems we’ve integrated into customer operations.
GUARANTEED
WARRANTY
While Wes-Tech’s innovative designs and careful planning keep warranty needs and costs to a minimum, we know the unexpected occasionally happens. Warranty requests take top service priority and are addressed promptly and efficiently, with minimal disruption to your operations. We stand behind our automation solutions with our commitment to quality and customer satisfaction.
OUR COMMITMENT TO QUALITY
We are continually raising our standards
CUSTOMER TESTIMONIALS
Don’t take our word for it. Our clients have a lot to say:
“The consistency of the machine since our project four years ago has been outstanding. It does exactly what you designed it to do: run consistently, easily and with minimal downtime. The best compliment I received was from a manager who stated that, in their staff meetings, the number one point of discussion for years was the pre-Wes-Tech machines; ‘Now we don’t even discuss it because it runs so well.’ Thanks Wes-Tech!”
Mike H, Medical Industry“Every time I walk past your cells on late nights like this it makes me smile. I had heaps of fun working with your team and am immensely proud of what we achieved. I’ll be on the lookout for opportunities to let you showcase your talents again!”
Doug C, Automotive Industry“Today was the first fully operational demonstration of the new Wes-Tech corner line on our premises, and the build was nearly flawless. The customer was impressed with the level of sophistication and error-proofing in our line, and extremely satisfied. Please tell your folks that this is a job well done and appreciated, and to keep it up!”
Bill H, Automotive industry